Patient’s decisions about health changes are complicated. To us, healthy choices are clear and it’s frustrating when patients don’t make those choices, or respond with resistance or apathy.

What reduces patient resistance and increases the chance of positive outcomes?

We know that passive patients receiving medical information and advice doesn’t work. In contrast, Motivational Interviewing skills and communication style have a dramatic effect on patient outcomes, as shown in over 200 international clinical trials.

Clinical Areas

Jonnae Tillman will work with your medical team how to use M.I. in achieving specific, measurable results in a range of clinical areas, including:

  • Diabetes
  • Chronic disease
  • Vaccine hesitancy
  • Tobacco cessation
  • Medication adherence
  • Weight loss
  • Depression screening
  • Nutrition
  • Painkiller abuse
  • Follow-up care

Jonnae has provided training/consultation to the following healthcare organizations:

  • Fred Hutchinson Cancer Research Center
  • UW Advanced Practice National Conference
  • UW Fetal Alcohol & Drug Unit
  • UW Ambulatory Care Conference
  • UW School of Medicine / UW School of Nursing
  • Pacific Medical Center
  • The Everett Clinic
  • Legacy Healthcare, Portland, OR
  • Providence Everett Medical Center
  • St. Peters Hospital, Olympia
  • St. Josephs Medical Center, Tacoma
  • CHC dental clinics
  • NYU/Bellevue Hospital, NYC, NY
  • Mass General, Boston MA
  • Jackson Memorial, Miami, FL
  • WVU Healthcare, Morgantown, WV
  • Joint Base Lewis-McChord
  • Naval Station Everett
  • Naval Base Kitsap
  • Whidbey Island Naval Air Station

Training Overview

Many people have seen presentations on Motivational Interviewing, or participated in a half- or one-day training. While a good introduction to the techniques and spirit of M.I., this level of training is only a start. Jonnae’s training not only gives professionals a thorough understanding of M.I. but also helps them learn how to use the skills in a meaningful, specific and measureable way.

  • Jonnae uses a variety of training formats, customized to each client’s needs and goals: discussion, lecture, video, written reflection, integration opportunities, practice sessions, small and large group learning.
  • Jonnae can present at Grand Rounds, speak at conferences, facilitate workshops, and/or all-staff or individual team meetings.
  • Since preparatory reading and team discussion can occur in advance, Jonnae’s in-person training focuses on practice, not just theory.
  • 1, 2 or 3-day training sessions can be scheduled over a period of time, accommodating staff availability and allowing the learning to be absorbed and put into practice between sessions.
  • Follow-up mentoring in-person or by-phone.
  • Jonnae provides specific, measurable feedback on audio/video recordings of real interactions and/or live practices.

Additional Training for Leadership and Supervision:

  • Jonnae’s M.I. training helps organization leadership incorporate Motivational Interviewing into strategies and policies.
  • Managers receive coaching on how to model M.I. in their interactions with staff, which in turn encourages staff to use M.I. in their communications.
  • Managers will learn how small adjustments in policies, protocols and paperwork can yield significant improvements in engagement.
  • Jonnae can provide training on effective meeting facilitation and strategic planning that complements the use of Motivational Interviewing at the delivery level.

For more information, or to discuss training options that best match your organization’s goals, please contact Jonnae at, or call 425.359.1937