The Art & Science of Listening

Live ZOOM Event

Course Details

Course Duration

Approx. 7 hours

Course Price

$ 250

Course Level

All Skill Levels

Course Description

Jonnae uses examples, stories, and humor to create a personalized training day. The course is grounded in science with an intentional focus on implementation in day-to-day practice. The day will fly by as participants from all skill levels increase their understanding of Motivational Interviewing, watch and debrief M.I. demonstrations, and practice live. Jonnae uses participants’ questions and experiences to design activities in real time. Topics can include how to use M.I. in intake, follow-ups, remote appointments, goal setting, planning, phone calls, and team collaborative planning. All trainings include discussions about MI and trauma-informed care, and bridging diversity in healthcare.

This training applied for 7 clock hours through NE-MDS, an approver of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.


  • 1-Day Interactive Workshop
  • 7 Hours of Training
  • PDF of Materials Included
  • Signed Certificate of Completion

Course Objectives

  • Recognize barriers unintentionally created in healthcare conversations.
  • Listen for clients’ values, concerns, and beliefs as the foundation to build effective treatment plans.
  • Practice and strengthen reflecting back before responding with information or advice, thus avoiding ineffective “ping-pong-style" conversations.
  • Identify Change Talk in written and recorded examples.
  • Practice Open-Ended Questions and Reflective Listening to evoke Change Talk.
  • Demonstrate an understanding of the Spirit of M.I.
  • Recognize the difference between Affirmations and Praise.
  • Provide education and recommendations in an effective style that keeps patients interacting.

Upcoming Dates


Sample Schedule

7:45Room will be open and Jonnae will be available for questions.
8:00One copy of the new M.I. book given away at exactly 8am!
8–9What is MI and how does it work?
A nuts & bolts review of M.I.
9-10:15It’s Not About Being Nice: The measurable and observable skills of M.I. (OARS)
10:15–12Using OARS to evoke Change Talk (Desire, Ability, Reasons, and Need)
Watch demonstrations, practice, and debrief.
12–1Lunch Break
1-2Strengthening Confidence: Praise vs. Affirmations
Providing Information/Recommendations without Triggering Resistance
2-3Tasks in M.I. (Engage, Focus, Evoke, Plan)
3-4Continuing to Learn | Translating M.I. into Practice

What Attendees Have to Say

Training with Jonnae Tillman was the difference between business as usual, and a new exciting way of working with clients. Her nonjudgmental and positive attitude permeated even the most resistant staff, making them comfortable, open and willing to consider a new step in client services.

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    Jennifer Sass-Walton

    Community Health Director | Skagit County Public Health

Jonnae has worked with UW CNE for over a decade. It has truly been an honor to work with her. Simply put, she is a stellar educator and brings with her an infectious enthusiasm and keen ability to translate Motivational Interviewing research into everyday clinical practice. Jonnae is a gem.

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    Martha DuHamel, MPH Assistant Dean

    UW Continuing Nursing Education

M.I. training from Jonnae has been truly the best thing I could have done for the benefit of my patients. They feel as if they are listened to and understood. In turn, they are able to initiate and maintain change on their own, but with my guidance. I wish we had all of our staff trained by Jonnae, our patient satisfaction would very much be impacted, and our ability to provide the best care would be enhanced.

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    Tania Hernandez

    Sea Mar Health Clinic

Jonnae Tillman has provided training to our staff over the past several years and is always one of our most-requested presenters. She deepens their understanding of the topic and encourages staff to think creatively. Jonnae is flexible and adaptable and always provides high-quality trainings. Motivational Interviewing training has significantly enhanced the skills of our staff and has been a direct benefit to our families and children.

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    Joe Varano

    Snohomish County ECEAP