The Art & Science of Listening

In-Person Training

Course Details

Course Duration

Approx. 7 hours

Course Price

Contact for pricing

Course Level

All Skill Levels

Course Description

In-person trainings are uniquely tailored for your organization and staff at various levels of knowledge & experience. Jonnae will coordinate with your administration to meet the needs of specific populations and topics. Jonnae creates a personalized experience using tailored examples and relevant group discussions, video presentations, written reflections, integration opportunities, and practice sessions for small to large groups. The course is grounded in science with an intentional focus on implementation in day-to-day practice.

Jonnae uses examples, stories, and humor to keep groups engaged. The day will fly by as participants from all skill levels increase their understanding of Motivational Interviewing, watch, and debrief M.I. demonstrations, and practice live. Jonnae uses participants’ questions and experiences to design activities in real time. Topics can include how to use M.I. in intake, follow-ups, remote appointments, goal setting, planning, phone calls, and team collaborative planning.


  • Personalized Training for Organizations
  • 7 Hours of Training
  • PDF of Materials Included
  • Signed Certificate of Completion

Course Objectives

  • Recognize barriers unintentionally created in healthcare conversations.
  • Listen for clients’ values, concerns, and beliefs as the foundation to build effective treatment plans.
  • Practice and strengthen reflecting back before responding with information or advice, thus avoiding ineffective “ping-pong-style" conversations.
  • Identify Change Talk in written and recorded examples.
  • Practice Open-Ended Questions and Reflective Listening to evoke Change Talk.
  • Demonstrate an understanding of the Spirit of M.I.
  • Recognize the difference between Affirmations and Praise.
  • Provide education and recommendations in an effective style that keeps patients interacting.

All trainings include discussions about MI and trauma-informed care, and bridging diversity in healthcare. In-person trainings offered at your location at time and day convenient for your team! Trainings can include as many participants as can fit comfortably and includes all material, planning, evaluation, and pre/post-training consultation.

This training applied for 7 clock hours through NE-MDS, an approver of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

Sample Schedule

Jonnae tailors the training day to meet the needs of the actual participants (i.e. practices and activities are designed for experience, skills, and preferences).


8One copy of the new M.I. book given away at exactly 8am!
8–9What is MI and how does it work?
A nuts & bolts review of M.I.
9-10:15It’s Not About Being Nice: The measurable and observable skills of M.I. (OARS)
10:15–12Using OARS to evoke Change Talk (Desire, Ability, Reasons, and Need)
Watch demonstrations, practice, and debrief.
12–1 Lunch Break
1-2Strengthening Confidence: Praise vs. Affirmations
Providing Information/Recommendations without Triggering Resistance
2-3Tasks in M.I. (Engage, Focus, Evoke, Plan)
3-4Continuing to Learn | Translating M.I. into Practice

What Attendees Have to Say

Training with Jonnae Tillman was the difference between business as usual, and a new exciting way of working with clients. Her nonjudgmental and positive attitude permeated even the most resistant staff, making them comfortable, open and willing to consider a new step in client services.

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    Jennifer Sass-Walton

    Community Health Director | Skagit County Public Health

Jonnae has worked with UW CNE for over a decade. It has truly been an honor to work with her. Simply put, she is a stellar educator and brings with her an infectious enthusiasm and keen ability to translate Motivational Interviewing research into everyday clinical practice. Jonnae is a gem.

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    Martha DuHamel, MPH Assistant Dean

    UW Continuing Nursing Education

M.I. training from Jonnae has been truly the best thing I could have done for the benefit of my patients. They feel as if they are listened to and understood. In turn, they are able to initiate and maintain change on their own, but with my guidance. I wish we had all of our staff trained by Jonnae, our patient satisfaction would very much be impacted, and our ability to provide the best care would be enhanced.

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    Tania Hernandez

    Sea Mar Health Clinic

Jonnae Tillman has provided training to our staff over the past several years and is always one of our most-requested presenters. She deepens their understanding of the topic and encourages staff to think creatively. Jonnae is flexible and adaptable and always provides high-quality trainings. Motivational Interviewing training has significantly enhanced the skills of our staff and has been a direct benefit to our families and children.

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    Joe Varano

    Snohomish County ECEAP